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Shipping & Delivery

Your receiving time will contain 3-7 days of order processing time plus the shipping time. We will make every effort to deliver your package on time.

However, delays may occur due to invalid addresses, public holidays, peak seasons, etc. Your patience is highly appreciated.

Tracking order

You will receive a shipping notification email containing the tracking link as soon as your order has been shipped.

Change of mind

Please note that orders can only be modified before you check out. If you want to modify your order you need to cancel and press new order.

Shipping fees

Free shipping on every order.

World Wide Shipping

We do not provide world wide shipping service.

Returns & Refunds

You can return or exchange without charge due to
-you receive the wrong order
-the item(s) is damaged due to production

Please return the item(s) within 10 days after you receive the shipping.
Exchange/returned item(s) must be in their original, unused and accessories within the package. Please attach the reciept for exchange/return

If the returned product do not follow the conditions, we do not provide exchange or return services. we will send the product back to you and charge the shipping fees.

Contact Customer Service

We will check your request. The refund period depends on the payment method.

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Clean with a damp cotton cloth use a damp clean cotton cloth to wipe of any grime or marks. Do not apply water directly or wash the leather.

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Find your fit

O&B Shoes are designed to flexibly accommodate the shape of your feet, you can select your usual size.
If your foot width exceeds the recommended measurement on the size guide, it is advisable to go up one size larger.

Each model of O&B Heels is uniquely designed with varying shapes, so you can choose your regular size.

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