Delivery & Return

A product exchange or return is gladly accepted within 30 days after the customer receives the product ordered from www.oandb.store and online channels of O&B, the returned products must be in good condition and meet the conditions.

DELIVERY TERMS

  1. All products are delivered by Thailand Post, DHL Private Transport (DHL) and Alpha Fast, unless the customers want to pick up the product by themselves at Ari Branch, Bangkok.
  2. All products are shipped free within Thailand.
  3. Products shipped to an address other than Thailand, the customer is responsible for the freight, handling charges, customs fees and taxes incurred at the destination, for which we will not be responsible for any expenses incurred after the goods have left our shop.
  4. After the customer receives the email order, we will keep the product for 3 days from the date of receiving the email order from us. If the customer has not made a transfer notification in 3 days, it will be considered that you have waived the rights and we ask for permission to cancel the order in order not to give the right to other customers.
  5. Any mistake arising from the wrong transfer of funds into the wrong account or any financial transaction in order to pay for the merchandise where the amount was not received by us, we are deemed to have not been paid. It is the responsibility of the customer to verify that all financial transactions are correct and complete.
  6. False transfer notification, a misrepresentation that the money has been transferred for the product, or any action to understand that the payment has been made. We will consider it a criminal offense and will take the utmost legal action in order to protect our customers from criminals.
  7. The product will be shipped the next day after we receive the notification of the customer's transfer. The balance will be cur every day at 5:00 PM for delivery the next day, excluding Sundays and public holidays. It takes 1-2 days to deliver for Bangkok and its surrounding provinces and takes 2-3 days to transport depending on the distance.
  8. Providing correct address and recipient information is the responsibility of the customer. In the event that the product has been delivered to the wrong address that the customer has already given, someone else signs it without reaching the customer, we will not compensate for the product or re-send the product unless the mistake is made by us.
  9. In case of providing the correct address and recipient name, but there is an impersonation of a sign to receive the product instead, we will do our best to track the package, but we are unable to compensate for any damages incurred or resend.
  10. If a customer has placed an order from us and received an e-mail order confirmation, we assume that the customer has accepted all of these terms of service, ordering, and exchange.

EXCHANGE OR RETURNS POLICY

  1. Customers who wish to change or return products must notify the Company staff via O&B online channel, Line ID @oandb email ca@oandb.store or call 090 927 9707, 02 254 9199 (everyday, no holidays. 09.00-18.00) for preliminary assessment and preparation for coordination before sending the product back to the Company.
  2. The Company has the right to refuse to accept a replacement or return of the following products: leather care products, discounted items, and items that have been previously identified to be returned or exchanged.
  3. We accept exchange or return only merchandise returned in perfect condition. (The product is not used, no damage is found in the product, the price tag, the product label, the brand tag remains, and the product packaging is still in the same condition that the Company delivers to the customer.) and under the conditions set by the Company including must not meet the conditions of products that are not accepted for exchange or return.
  4. We accept exchange or return for any defective products due to manufacturing or due to shipping errors such as wrong item, size, colour etc.
  5. Must send the product to be exchanged or returned together with the product warranty card or accessories that come with the product, along with the product packaging in its entirety.
  6. Products received under the conditions of the promotion program such as free gifts, redemption products, redemption items, etc., must be returned with the main product.
  7. In order to exchange products, customers can exchange products only for the items they have purchased at the normal price. The product can be exchanged only once, if the size does not fit or the color is not what you demand. But they cannot be exchanged or refunded for any other reason, including unable to exchange products across models. The Company reserves the right to return cash for the product to the customer. If the product is returned, the Company will return it as a cash voucher to the customer only. The cash voucher is valid for 1 year from the date the Company has finished processing the return.

Customers can return the product at

  1. Thai Post Office with proof of purchase/tax invoice (in case the customer receives a tax invoice) together with the product in good condition according to the conditions specified in the conditions for exchange or return. Sent to Christina Gray Group Co., Ltd. Warehouse Department, No. 54 Soi Ari 5 North, Phaholyothin Road, Phayathai, Bangkok Thailand 10400 Send domestic registered mail. No need to pay the service fee while delivering)
  2. A customer can return to the shop in Ari Branch that has notified the staff according to the conditions for the exchange or return by returning the product by yourself with proof of purchase / tax invoice (in case the customer receives a tax invoice) and the product in perfect condition according to the conditions specified in the conditions for acceptance, exchange or return of the product. When the product is returned for inspection, the staff will notify you again.

Period and procedure for exchange or return

  1. Changing or returning products by post, when the customer has sent proof of purchase/tax invoice (in case the customer receives a tax invoice) together with the product in perfect condition, sent back to the Company, (Shipping may take 7-10 business days to return by post.) The product will be examined by the Company's staff. After that, the Company staff will contact the customer within 7 working days from the date the Company has received the return to confirm the status of the product exchange or return. The exchange or return of the product to the customer will be completed within 14 working days from the date the Company staff informs the customer. However, the Company reserves the right to refund the cost of shipping the product back if the customer delivers the product via another transport that is not returned through a local registered mail, which does not have to pay the service fee while sending according to the conditions of return.
  2. In case of an exchange or return the product at Ari branch that has notified the staff according to the conditions of the exchange or return, bring the product that needs to be returned in perfect condition (Never been used and does not qualify for the product that cannot be exchanged or returned) and evidence of purchase/tax invoice (in case the customer receives a tax invoice) submitted as evidence of changing or returning the product in order for the Company's staff to inspect the product condition and change or return cash voucher to customers. The Company reserves the right to return cash to customers in all cases. This will be done within 7 working days from the date the Company staff informed the customer.

Proof for changing or returning the product

  1. Proof of purchase / Proof of payment / Tax invoice (in case the customer receives a tax invoice).
  2. Proof of bank payment/e-mail confirmation of credit card payment or payment confirmation documents from other payment methods.

Conditions and details of refunds

The Company reserves the right to return cash to customers. The Company may return it as a cash voucher only. The cash voucher received will be valid for 1 year from the date the Company operates.